Shipping policy

Shipping Policy

Cascade Point Ventures LLC
Website: http://pp12ms‑0q.myshopify.com/
Contact Email: OnaLittle0425@outlook.com
Mailing Address: 1155 Kelly Johnson Blvd, Colorado Springs, CO 80920

Last Updated: September 3, 2026

This Shipping Policy applies to all orders for bathroom storage shelves, towel racks, cosmetic storage boxes and related home‑bath products purchased on our website. By placing an order, you agree to the terms set forth below.

1. Order Processing Time

All orders are processed after payment authorization. Standard processing time is 1‑3 business days (Monday‑Friday, excluding U.S. federal holidays).

Orders placed on weekends, federal holidays, or after 2:00 PM Mountain Time will begin processing on the next available business day.
During holiday seasons, sales events or high‑volume periods, processing may be extended for a few additional business days. We will notify you by email if significant delays occur.
Once your order is packed and handed to the shipping carrier, you will receive a shipping‑confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to activate in the carrier’s system.

2. Domestic Shipping (United States)

We ship to addresses within the Continental United States. Shipping costs are calculated and displayed at checkout based on order weight, dimensions and delivery location.

Standard Shipping: Estimated transit time: 4‑7 business days after shipment leaves our facility.
Expedited Shipping: If available at checkout, estimated transit time: 2‑3 business days after shipment.

All delivery timelines are carrier‑provided estimates only and are not guaranteed delivery dates. Delays may happen due to carrier backlogs, weather, natural disasters or other circumstances outside our control.

We currently do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO military addresses.

3. International Shipping

At this time, we only offer shipping within the United States. We do not process international orders.

4. Shipping Fees

Shipping charges will be shown to you before completing checkout. Original shipping and handling fees are non‑refundable, except for cases caused by our error such as wrong items, defective or damaged products at arrival. Free‑shipping promotions, if applicable, apply only to domestic orders and are subject to the promotion rules displayed on our website at the time of purchase.

5. Address Changes & Undeliverable Packages

Please double‑check your shipping address before completing checkout.

Address modification requests must be emailed to OnaLittle0425@outlook.com before your order is shipped. Once the shipping label is generated, address changes cannot be guaranteed.
If a package is returned‑to‑sender due to incorrect, incomplete or invalid customer‑provided shipping address, the customer will be responsible for original outbound shipping cost plus any reshipping fees. We will only reship your goods after applicable fees are paid.

6. Lost, Stolen or Damaged Packages

If your package shows delivered status but you have not received it, please check with neighbors, building management and local carrier office first, then contact us via email. We will assist you to file a carrier claim.
Claims for lost packages must be submitted no earlier than 10 business days past the estimated delivery date.
For items damaged upon delivery: Please refer to our Return and Refund Policy. Notify us within 48 hours after delivery and provide clear photos of the outer packaging and damaged bathroom storage shelves, towel racks or cosmetic storage boxes for review.

7. Order Cancellation Before Shipment

You may request order cancellation by email before your order has been shipped. Once the order has been dispatched, cancellation is no longer available and you will need to follow our return process instead.

8. Force Majeure

Cascade Point Ventures LLC is not liable for shipping delays caused by events beyond our reasonable control, including natural disasters, weather disruptions, carrier service interruptions, labor strikes, or government‑mandated restrictions. In such events, we will make reasonable efforts to notify customers of updated delivery expectations.