Refund policy

Return and Refund Policy

Cascade Point Ventures LLC Website: http://pp12ms‑0q.myshopify.com/ Contact Email: OnaLittle0425@outlook.com Mailing Address: 1155 Kelly Johnson Blvd, Colorado Springs, CO 80920

Last Updated: September 3, 2026

This Return and Refund Policy applies to all purchases of bathroom storage shelves, towel racks, cosmetic storage boxes, and other home‑bath merchandise made through our online store.

1. Return Eligibility Window

We accept return requests within 30 calendar days from the date of customer delivery of your order. All return requests must be initiated before the 30‑day window expires. Returns submitted after 30 days post‑delivery will not be approved, except for defective or damaged goods required by applicable U.S. law.

2. Item Condition Requirements

To qualify for return, refund or exchange:

  • The item must be unused, undamaged, clean, free of scratches, stains or wear‑and‑tear.
  • All original packaging, hardware parts, accessories, manuals and labels must be fully included and returned together.
  • Partially assembled bathroom shelves, towel racks or cosmetic storage boxes may be accepted for return only if no permanent damage is caused during assembly. Items that are scratched, bent, broken, modified or missing critical components will be denied full refund, and may be subject to restocking fees or total rejection after inspection.

Non‑returnable situations:

  • Clearance, final‑sale marked items cannot be returned or exchanged.
  • Items damaged by customer improper installation, misuse, accident or normal daily wear are not eligible for return.

3. How to Initiate a Return or Exchange

  1. Send an email to our support mailbox: OnaLittle0425@outlook.com.
  2. Please provide your order number, full name, contact information, and state whether you request a refund or product exchange. For damaged/defective items, attach clear photos showing defects or damage.
  3. We will send you return authorization and shipping instructions within 2‑3 business days.

Important: Do NOT send back goods without prior written return authorization. Unauthorized returns may be refused upon receipt. Once authorized, you must ship the returned goods within 7 calendar days of receiving our return approval notice.

4. Shipping Costs for Returns

  • If return is caused by our error: product defect, shipping damage, wrong item shipped, or item significantly different from description — we cover valid return shipping cost.
  • If you return for personal reasons (change of mind, ordering wrong size/model): customer is responsible for all return shipping fees. Original order shipping and handling fees are non‑refundable. Return shipping cost may be deducted from your refund amount if you use our pre‑paid return label.

5. Refund Process & Timeline

Once we receive and inspect your returned merchandise at our facility:

  • If inspection confirms full eligibility, we will process your refund within 5‑7 business days.
  • Refunds will be issued back to your original payment method. Please allow an additional 3‑10 business days for funds to show in your bank or card account, depending on payment provider processing speed.
  • Partial refund or restocking fee may apply if returned goods are incomplete, have cosmetic damage, or missing parts. We will notify you via email before processing partial refund.

6. Exchanges

If you prefer exchange instead of refund within the valid 30‑day return window:

  • For our‑caused defects/mistakes: we arrange replacement and cover related shipping cost.
  • For customer‑initiated exchange: customer pays outgoing replacement shipping plus return shipping of original item.

7. Damaged & Defective Items Upon Arrival

Please inspect your bathroom storage shelves, towel racks, cosmetic storage boxes immediately upon delivery. If items arrive broken, scratched or defective:

  • Notify us by email within 48 hours after delivery with photos of packaging and damaged product.
  • We will offer options including full refund, partial credit, or replacement, in compliance with United States consumer requirements.

8. Limitation

This policy governs returns for our online‑sold bathroom‑home goods. It does not override mandatory federal or state consumer protection laws of the United States. If you have any questions regarding this Return and Refund Policy, please reach out to us at OnaLittle0425@outlook.com.